Consumer Protection:

Question: If a business in Ontario sold me something that doesn’t work as promised, what consumer protection options do I have?

Answer: White Owl Legal can help you understand Ontario consumer protection rights when a purchase fails to meet what was promised or doesn’t perform as intended, including issues that may involve implied warranties and unfair practices under the Consumer Protection Act, 2002, S.O. 2002, Chapter 30, Schedule A, plus related rules that can apply to sales terms and misleading conduct.  The fastest path is to gather your receipt, contract or agreement, ads or emails, dates, and product/repair records, then explain what was promised versus what happened so a paralegal can assess your next steps and potential remedies in plain language.  For guidance tailored to your situation in Ontario, call (289) 839-3075.

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In the world of commerce, and in particular matters of consumer transactions, the individual person as a purchasing consumer is often at significant disadvantage in business dealings, especially when such business dealings involve large corporations.  To help balance the playing field, so to help ensure that individual consumers receive fairness during business dealings, consumer protection laws were put into place.

Note: Please contact White Owl Legal by phone at: (289) 839-3075 to discuss any specific questions that you may have.

Without the protection of consumer protection statutes, consumers would be subjected to the common law and the age old adage of buyer beware or caveat emptor as such is known in Latin) and often referred to within historical legal precedents.

The Law

The law contains many statutes that contain provisions providing protection to consumers including, among various others:

• The Consumer Protection Act, 2002, S.O. 2002, Chapter 30, Schedule A;
• The Competition Act, R.S.C. 1985, c. C-34; and
• The Sale of Goods Act, R.S.O. 1990, c. S.1.

In addition to the statute laws as above, and despite buyer beware principles, the common law as ruled by judges also contains protections for consumers such as implied warranties requiring that sellers to supply products appropriate for the intended purpose or for the performance of good work.

Common Issues Include: