Consumer Protection:

Question: Can a Ontario paralegal help me enforce my consumer rights if a business won’t refund or fix a defective product?

Answer:

Yes. White Owl Legal provides Ontario consumer protection support through a Paralegal review of your purchase, contract, and receipts, and can help you respond to refund or warranty denials, demand repairs or replacements, and understand key consumer remedies under the Consumer Protection Act, 2002, S.O. 2002, c. 30, Sch. A, plus related common law implied warranties.   If you share what happened and the dates and amounts, you can get clear next steps to protect your money across Ontario, so call (289) 839-3075 to start.

In the world of commerce, and in particular matters of consumer transactions, the individual person as a purchasing consumer is often at significant disadvantage in business dealings, especially when such business dealings involve large corporations.  To help balance the playing field, so to help ensure that individual consumers receive fairness during business dealings, consumer protection laws were put into place.

Without the protection of consumer protection statutes, consumers would be subjected to the common law and the age old adage of buyer beware or caveat emptor as such is known in Latin) and often referred to within historical legal precedents.

The Law

The law contains many statutes that contain provisions providing protection to consumers including, among various others:

• The Consumer Protection Act, 2002, S.O. 2002, Chapter 30, Schedule A;
• The Competition Act, R.S.C. 1985, c. C-34; and
• The Sale of Goods Act, R.S.O. 1990, c. S.1.

In addition to the statute laws as above, and despite buyer beware principles, the common law as ruled by judges also contains protections for consumers such as implied warranties requiring that sellers to supply products appropriate for the intended purpose or for the performance of good work.

Common Issues Include: